I know this is supposed to be more of a business blog, but I HAVE to talk about my experiance w/ the cable/internet company this week. Last week I set up the cable/internet to come out and set me up. They were scheduled for monday, between 1-5. About 4:45pm, I called the cable company…just to make sure I didnt make a mistake, I mean, I had waited ALL DAY for them to arrive.
They guy shows up at 5:30. Nice of me to waste the day. Well, I am not going to be bitter about it, I am just grateful for access! The first thing I tell him is that I need my office wired for access. He proceeds to tell me that he cant do it becuase this is a “2 story house”. I said, what does that have to do with it? He then changed his stratedgy and tells me that it would look ‘tacky’ to run a wire from the outside into the office. Tacky? What does this guy know about tacky? He showed up LATE! I told him I dont care, I want it wired, and he said “most home owners associations dont allow it”. At this point, I am SO irritated that he is trying to DODGE wiring my office because he wants to go home. I tell him I want it wired!!!!
He gives up, comes back and says “Good news, your cables are on that side anyway, so I can do it.” Thats what I thought.
THen the real fun begins.
He asks me what rooms I want hooked up in the house and I ask him how many are included. He proceeds to feed me a line that Mediacom will charge me $5.95 a MONTH for everyroom I hook up in the house, but if I “pay him on the side” he will hook it up and not tell them. I repeat my question..how many are included and maybe I should just call Medicom and ask. He repeats that I can just pay him. We are at a standstill. I know that I have to write a check for $111 for this service and I want to know how many rooms are included. Clearly he mistook me for a moron when he lost the arguement about my office being wired. He said he had to check his sheet. He miraculously comes back in and guess what? ALL OF THEM are included in my install.
Two hours pass while he pulls out all of my furniture. Of course he runs out of wall plates for the rooms, doesnt actually hook the cable to any of the TVs (left those on the floor, apparantly that must not be part of the install either), and back to my office for the internet. He asks me if I want a self install…uh, no. I wnat you to do it! I tell him I have been here all day, I want it hooked up properly. He spends an HOUR in the office. He comes out and says he reset the computer and it should be fine.
Then he grabs his stuff and leaves. I walk around the house, all the furniture is pulled out, cable wires on the floor, my cable box doesnt work, and the big shocker? The internet did not work when the computer pulled up. Its now 8:30. He was here for THREE HOURS and nothing works.
I call medicom..after a good half hour I get someone on the phone who does something where I can use my cable box. Mind you, this is my first DVR so I have no idea how to work it, I set the remote and hook the cables up to the best of my knowledge, but really I just rigged it temporarily.
The next day I call back to Medicom. I wait almost a full HOUR on hold. I get someone and tell her the story, she schedules someone to come out the next day between 8am-12pm.
Can you guess the way the story ends? 12 comes around…no cable guy. I call up there, they say he is running behind and he would be here at 2pm. 2Pm rolls around..no cable guy. At this time, my daughter has been locked up in this house for days waiting on the cable guy to come. We cant even run anywhere for fear we will miss him and I wont get another service call for weeks. She gets up from her nap at 4pm..no cable guy. So we go to the store, get dinner and come home.
A knock at the door….its 6:10. The cable guy. WHAT THE HECK HAPPENED TO BETWEEN 8 and 12?????????? OMG!!!!!!! I am livid at this point.
Atleast this new guy didnt try to scam me, he put in my wall plates, hooked the TVs up and added HD wires that the other guy did not leave, gave me a new modem (im told temporarily because apparantly both of the two so far are broken), and atleast he didnt leave the furniture pulled out.
Im so glad I got to waste half my week on the cable/internet. Today I am waiting for the phone guy..from the same company between 8 and 12. Any guesses what time HE will show up?
Tip: I guess I can use this as a business lesson. BE ON TIME and DO YOUR JOB RIGHT. Dont try to skim becuase your tired, because the person waiting on your butt is tired too.